Right of Return and Withdrawal
Right of Return:
If you receive faulty products because of an internal damage caused during transport that was not found on reception or a mistaken delivery, you have the right to return them and claim their replacement as follows:
You must send a completed Return Form to Tartufi "Alfonso Fortunati" by attaching the original packing list on the back of which you will specify the reasons for return, in 24 HOURS from reception (N.B. postal charges will be refunded only in the above-mentioned cases). If you have received a faulty product, you must specify the type of defect. Send all documents by fax ( +39 0743270412 ) or e-mail (email@example.com).
The products must be packaged carefully in their original package to protect them from damage, including all accessories, user manuals and anything that was originally contained in the package and shipped to the following address: Tartufi "Alfonso Fortunati" Via Filippo da Campello, 24 - 06042 Campello sul Clitunno (Perugia) Italy.
Having received and checked the returned product, we will reship a product of the same kind by the next working day at no charge for you.
Right of Withdrawal:
Online selling of products is regulated by Legislative Decree 185 of 22/05/1999 in the same way as telephone or mail-order sales. According to this law, you have the right to withdraw from the purchase, but only limited to the value of the returned products. You can exercise this right in 10 WORKING DAYS following your receiving the products. In this case, you will be debited with postal charges.
Products must be returned in “as new” condition. The right of withdrawal does not apply to opened packages.
Please follow the guidelines below:
Send a completed Withdrawal Form to Tartufi "Alfonso Fortunati" within 10 WORKING DAYS from reception. Send all documents by fax ( +39 0743270412 ) or e-mail (firstname.lastname@example.org).
The products must be packaged carefully in their original package to protect them from any damage and shipped to the following address: Tartufi "Alfonso Fortunati" Via Filippo da Campello, 24 - 06042 Campello sul Clitunno (Perugia) Italy, attach the packing list. Do not open the packages.
You are responsible for insuring the shipment against theft and transport damages and for paying the related insurance and transport charges (art. 5, par. 6 of Leg. Decree 185 of 22/05/1999).
Failure to insure the shipment for the invoiced value of returned products will, in the case of damage or loss during shipment, entitle Tartufi "Alfonso Fortunati" to claim for damage, by withholding the related amount from your payment.
Tartufi "Alfonso Fortunati" will reject any withdrawal right if products are returned freight collect.
Tartufi "Alfonso Fortunati" will credit you with the amount of returned products and the first shipping costs in 14 working days after the shipment of products by you and however not before receiving the products.
To speed up the crediting process, please specify your bank details in the return/withdrawal form. We will use them to transfer the amount owed to you.